Quality One Wireless is a leading global distributor of cellular phones and accessories. We ensure satisfaction through innovative products and superior service.
Tax Policy
Florida, Ohio and Texas state residents are subject to sales tax.
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If your goods arrive in a damaged state, email with your order number and a brief explanation of the situation. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time.

If the goods are NOT defective and you wish to return them you have 14 days from when the package arrives to return the goods for a refund. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation. All Phones must be returned in "Like-New Condition", show no signs of use and must have less than 25 minutes in total cumulative talk time.

If an item is defective it may only be exchanged with an equivalent product if we are unable to supply the same item or if the item cannot be repaired. Any return shipping cost is the responsibility of the customer. All shipping and handling fees are non-refundable. This includes all refused and unaccepted packages which are also subject to a $25.00 handling fee.

All NON-DEFECTIVE "Like-New Condition" cell phone returns will be subject to a 20% restocking fee.

If goods are not in "Like-New Condition" or are missing packaging or documentation, we may either refuse the return or charge a restocking fee between 25% and 50% depending on the condition of the returned items.

For refunds allow 3-4 business days for the refund to post to your account from the time the refund is issued.

All returns must be accompanied by an RMA number. To obtain an RMA number, please send an e-mail to:

Be sure to include in your email the following information:

* Order Number
* Date of original purchase
* Reason for request for RMA
* Your e-mail address and phone number

No returns, refunds or exchanges will be processed without an RMA number.
Tel: 1.855.677.2308
Hours: M-F 8:00AM–4:00PM

Mailing Address:
Q1W Internet Sales
1500A Tradeport Dr.
Orlando, FL 32824